What payment methods do you accept?
You can pay by card on our webshop through the SimplePay (OTPMobil) service - we accept Visa, MasterCard and Maestro bank cards. You can also choose the simple solution of PayPal as a payment method.
Where do you deliver?
We deliver to addresses in Hungary and Europe.
What shipping costs should I expect?
The delivery fee is HUF 1,300 gross domestically, HUF 5,000 gross abroad, and free for purchases over HUF 40,000. As soon as you finalize the payment, you will already see the shipping cost.
How long will it take you to deliver my order? Who will deliver my package?
At the moment, we use the service of GLS General Logistics Systems Hungary Csomag-Logisztikai Kft., which is fast and safe. We prepare the orders received by us within 2-4 working days at the latest. We will also notify you by email if we want to share any important information with you. Your package will be delivered within 1-2, but no more than 3 working days from the time it is sent by post.
Is it possible to receive it in person?
Yes. You can also pick up the ordered product(s) in person at our store, in which case we will of course not charge any fees. We will notify you by e-mail as soon as we have prepared your order. After that, you can pick up your order at any time during opening hours.
Exchange and buyback guarantee
Can I return a product? Can it be replaced if the size is not right?
We can only be truly satisfied if you are also satisfied with our products. You can live with a buy-back guarantee for 30 days and you can exchange it during this time if you return the product to our address in its original condition. In the above cases, we are unable to cover your shipping costs. Please contact us by e-mail before sending the package. If you cancel the purchase, we can only refund the price of the product.
So, follow the following steps:
- Send us an e-mail at firstname.lastname@example.org and let's discuss what to do.
- Deliver your package to the following address:
Rumbach Sebestyén u. 10/A.
- As soon as the returned product arrives, we will ship your new package according to the pre-agreed conditions or refund the price of the product if you have decided to buy it back.
If we made a mistake or the product arrived damaged, please write a letter to email@example.com and we will do our best to correct the error. Our main goal is for you to be satisfied with your purchase, so we are working to find the best solution to any problem.