Frequently Asked Questions
What does Printa do?
Printa is the first Hungarian environmentally conscious brand that designs and manufactures various products. We call attention to recycling and a sustainable lifestyle; To this end, our wide selection is also made in Hungary. We make almost everything locally and by hand. Whether it's memorabilia, clothing collections, accessories or graphics, our ideology is basically determined by Budapest, eco-fashion and screen printing. AWARE by Printa is the only eco-fashion line in Hungary that deals with the recycling of discarded garments. Following the principles of recycling, old textiles are repainted, reprinted, screen-printed with special water, and new and unique pieces are created from the refurbished materials. Old leather jackets, men's shirts, sweaters, as well as household textiles and industrial textile scraps are becoming valuable and useful again in our hands.
Are Printa products available in other stores?
Yes. Our partners include the store of the Hungarian State Opera House and the store of Spirit Hotel in Sárvár. Our temporary partners are the Project Showroom and the Gift Terminal. If you would like to be our partner, please write to us at email@example.com .
What form of payment do you accept?
You can pay with our card through our webshop via the SimplePay (OTPMobil) service. We accept Visa, MasterCard and Maestro credit cards.
Where do you ship within Hungary?
We ship all over the country.
What shipping costs do I have to reckon with?
The shipping fee is HUF 1,700 gross. Once you have finalized your payment, you will see the cost of shipping.
How long does it take to ship my order? Who will ship my package?
At the moment, we use the MPL parcel service of Magyar Posta Zrt., which is fast and secure. We will prepare the orders received by us within 2-4 working days at the latest. We'll also let you know by email if we want to share any important information with you. Your package will be delivered within 1-2 working days, but not more than 3 working days.
Is it possible to track a shipped package?
Yes. Each package sent has a shipment ID, which we will send to you via the webshop. With the help of the ID you can find out about the current status of your package here: https://www.posta.hu/tracking
Is it possible to receive in person?
Yes. You can pick up the ordered product (s) in person at our store, of course we will not charge any fees. We will notify you by email as soon as we have placed your order. You can pick up your order at any time during business hours.
Replacement and Redemption Guarantee
Can I return a product? Can it be replaced if the size is incorrect?
We can only be truly satisfied with you and our products. You can get a 30-day money back guarantee and you can exchange it during this time if you return the product to our address in its original condition. In the above cases, we will not be able to take over your shipping costs. Please be sure to contact us by email before sending the package. If you cancel your purchase, we can only refund the price of the product.
So, follow these steps:
- Send us an email at info @ printahu and let us know what to do.
- Add your package to the following address:
Rumbach Sebestyén u. 10 / A.
- As soon as the returned product arrives, we will ship your new package according to the pre-agreed terms or refund the price of the product if you choose to repurchase it.
If we made a mistake or the product arrived in a damaged condition, please write to firstname.lastname@example.org and we will do our best to correct the error. Our main goal is to make you happy with your purchase, so we're working to find the best solution to any problem you may have.
Clothing and Textiles
What size clothes do you sell?
We use European numbering. If there is any discrepancy, we will indicate it for the garment (eg loose wear).
How do I take care of the clothes I buy?
As many of our products are decorated with screen prints, please follow our washing and care instructions: textiles can be washed at 30 ℃, ironed at a moderate temperature, bleaching and machine drying are not recommended. This will allow you to maintain the quality of your materials for a long time and use them for a longer period of time.
What technique do you use to decorate textiles and clothes?
All decorations are screen-printed in our studio, which we “iron” into the material at a high temperature after manual printing. Thus, clothes and various textiles are now washable. Water-based screen printing is not only a more environmentally friendly and sustainable choice, but also a softer and more durable print, unlike plastisol.
Can these prints fade over time?
We use high quality water-based inks to decorate materials with the best and most natural prints possible. However, after several washes, the color may fade slightly.
Is production completely in-place?
We make whatever we can locally, in our own studio, and carry out other production processes in and around Budapest. We recycle industrial waste, second-hand clothes and use a lot of natural cotton canvas. As a satisfied partner, our company has been using Continental Clothing T-shirts, sweaters and canvas bags for many years, as they are made of premium material and are easy to handle and decorate. We are happy to screen for such materials because we know we can work with quality and environmentally conscious products.
I would order a product that is not currently available in the webshop. Can I be notified when it's available again?
Yes, of course. Please send an e-mail to email@example.com if you would like to purchase a product that is not currently available in our webshop. This way we can contact you if the piece can be re-ordered. You can also place a pre-order with us. Write down what you'd like to buy and we'll get back to you as soon as possible.
What kind of skin do you work with?
We recycle all kinds of leather. Scraps of leather, leather jackets, leather skirts and leather pants are transformed between our hands and continue their journey as a bag. So each piece is quite unique and a little different from the others. This will make it even more special. If you have any questions, please write to us at firstname.lastname@example.org .
How do I clean my Printa bag?
Canvas bags, shoppers and sports bags are machine washable. Our leather bags are lined with water-repellent polyester and can be cleaned by hand. We recommend using a skin care product to clean the skin itself.
Are the bags waterproof?
By its nature, leather is not completely waterproof. It is resistant to some extent, but larger amounts of water can even cause damage to the skin. Proper skin care is therefore important to preserve the value and essential properties of your skin for a long time.
Do you create all the graphics by hand?
Yes. In our screen printing studio, we make all the graphics by hand and make them even more special.
Do you only offer limited edition prints for sale?
We mostly produce graphics in a limited series. In this case, a total of 40 prints are made, which are individually numbered and authenticated by the artist. We also screen-print graphics that make more than this, but since we also make them individually, we can't talk about high copy numbers.
What packaging do you ship the graphics in?
Graphics are sold without frames. Prints are rolled up and rolled in a roll of paper to prevent damage during shipping.
I would also like to sell Printa products in my store. Is this possible?
We are open to cooperation. We want our products to be available on the shelves of other stores. If you would like to work with us, please write to email@example.com and discuss the possibilities.
Can I place an individual order? Do you take company orders?
Yes, we do external work depending on the capacity of our screen printing studio. We are waiting for your letter to the address firstname.lastname@example.org and please describe your ideas in as much detail as possible. Go into the color, size, pattern and even attach plans to see what you were thinking. It is important that we can take orders for the production of a minimum of 30 pieces and for the substrate we offer. The individual quote will be based on the parameters of the incoming order.
Do you also sell the work of external designers?
No. We are sorry, but we are unable to accept works by external artists, as Printa sells products designed and / or manufactured in-house. We hope you'll find a place where your own work fits in perfectly..