F.A.Q
Frequently asked questions
About Printa
What does Printa do?
Printa is the first Hungarian eco-conscious brand that deals with the design and production of various products. We draw attention to recycling and sustainable lifestyle; our wide range is also made in Hungary in this spirit. We make almost everything locally and by hand. Whether it is souvenirs, clothing collections, accessories or graphics, our ideology is fundamentally defined by Budapest, eco-fashion and screen printing. AWARE by Printa is the only eco-fashion line in our country that deals with the reuse of discarded clothing. Following the principles of recycling, we repaint, re-size old textiles, apply a special water-based screen print and create new and unique pieces from the refreshed materials. Old leather jackets, men's shirts, sweaters, as well as household textiles and industrial textile remnants become valuable and useful again in our hands.
Orders
What payment methods do you accept?
You can pay by card on our webshop via SimplePay (OTPMobil). We accept Visa, MasterCard and Maestro bank cards.
Shipping conditions
Where do you deliver within Hungary?
We deliver nationwide.
What shipping costs should I expect?
The shipping fee for GLS is 1,890 HUF domestically, and 10,000 HUF for foreign addresses. In addition, Magyar Posta can also deliver your package, the amount of which is 2,100 HUF. As soon as you reach the final payment, you will see the shipping cost.
How long will it take to deliver my order? Who will deliver my package?
We currently use the MPL parcel delivery service of Magyar Posta Zrt., which is fast and secure. We prepare the orders we receive within 2-4 business days at the latest. We will also notify you by email if we have any important information to share with you. Your package will be delivered within 1-2, but no more than 3 business days from the time it is posted.
Is it possible to track a shipped package?
Yes. If you chose MPL, you can track your package here: https://www.posta.hu/tracking
If you chose GLS, you can do the same here: https://gls-group.com/HU/hu/csomagkovetes/
Is there a possibility of personal pickup?
Yes. You can also pick up the ordered product(s) in person at our store, then we will of course not charge you any fees. We will notify you by email as soon as your order has been prepared. After that, you can pick up your order anytime during opening hours.
Personal collection – failure to collect
In case of personal collection, please collect your order within 6 months at the latest .
We are no longer able to store the order after this time, and we are not obligated to refund the purchase price if it has not been received despite repeated requests.
What should I do if the product I ordered is not good?
We want you to be satisfied with your Printa products – if they are not perfect, you have several options. Below we summarize the information about returns, exchanges, adjustments, and personal pickup.
Cancellation and refund
You have the option to cancel your purchase within 14 days of receipt and request a refund of the price of the product(s).
Please note that we are unable to refund shipping costs .
Exchange option
We will exchange the product - if it is in its original, undamaged condition - for another size, style or product within 30 days .
Please always contact us via email before returning or importing the product.
Adjustment option
If the product doesn't fit perfectly, but you want to keep it, we can also make adjustments .
This is only possible in person, in our store, on weekdays , and prior arrangement is required to ensure that our tailor is present.
Contact in all cases
For any return, exchange or adjustment , please contact us by email ( shop@printa.hu ) before taking any action. This way we can ensure the process is seamless for both parties.
- Send us an email to info@printa.hu and let's discuss what to do.
- Send your package to the following address:
Printa Ltd.
Rumbach Sebestyén Street 10/A.
1075
Budapest
- Once the returned product has arrived, in the case of an exchange, we will ship your new package according to the previously agreed terms or refund the price of the product if you have decided to buy it back.
If we made a mistake or the product arrived damaged, please write to info@printa.hu and we will do our best to correct the error. Our main goal is for you to be satisfied with your purchase, so we work to find the best solution to any problem.
Products
Clothes and textiles
What sizes of clothes do you sell?
We use European numbering. If there is any discrepancy, we will definitely indicate it on the given garment (e.g.: loose fit).
How should I take care of the clothes I purchased?
Since many of our products are decorated with screen prints, we ask that you follow our washing and care instructions: textiles can be washed at 30℃, ironed at medium heat, bleaching and machine drying are not recommended. This way you can preserve the quality of the materials for a long time and use them for a longer period of time.
What techniques do you use to decorate textiles and clothes?
All decorations are screen printed in our studio, which is then hand-pressed and then ironed into the fabric at high temperatures. This means that clothes and textiles can be washed. Water-based screen printing is not only a more environmentally friendly and sustainable choice, but it also results in softer and more durable prints than plastisol.
Can these prints fade over time?
We use high-quality water-based dyes to create the best and most natural prints possible. However, it is possible that the color may fade slightly after several washes.
Is production entirely local?
We make everything locally, in our own studio, and carry out other production processes in and around Budapest. We reuse industrial waste, second-hand clothes and use a lot of natural cotton canvas. As a satisfied partner, our company has been using Continental Clothing T-shirts, sweatshirts and canvas bags for many years, because they are made of first-class material, easy to handle and decorate. We are happy to screen print on such materials, because we know that we can work with quality and environmentally conscious products.
I would like to order a product that is currently unavailable in the webshop. Can I be notified when it is available again?
Yes, of course. If a product is out of stock, you will be given the option to subscribe. If you do this, you will automatically receive an email when it becomes available again.
Bags
What kind of leather do you work with?
We recycle all kinds of leather. Leather scraps, leather jackets, leather skirts and leather pants are transformed in our hands and continue their life journey as bags. This makes each piece completely unique and slightly different from the others. This makes it even more special. If you have any questions, please write to us at info@printa.hu .
How can I clean my Printa bag?
Canvas bags, shopper bags and sports bags are machine washable. Follow the following care instructions: textiles can be washed at 30℃, ironed at medium heat, bleaching and tumble drying are not recommended. Our leather bags are lined with water-repellent polyester and can be hand-washed. We recommend using a leather care product to clean the leather itself.
Are the bags waterproof?
Leather, by its nature, is not completely waterproof. It is resistant to a certain extent, but a larger amount of water can even cause damage to the leather. Therefore, it is important to take proper care of the leather to preserve its value and essential properties for a long time.
Graphics
Do you make all the graphics by hand?
Yes. We hand-make all graphics in our screen printing studio, which makes them even more special.
Do you only offer limited edition prints for sale?
We mostly produce graphics in limited editions. In this case, a total of 40 prints are made, each of which is individually numbered and signed by the artist. We also screen print graphics that are produced in larger quantities, but since these are also produced individually by hand, we cannot speak of high print runs.
What packaging do you use to deliver the graphics?
The graphics are sold without a frame. The prints are rolled up and shipped in a paper cylinder to prevent damage during shipping.
Other questions
I would like to sell Printa products in my store. Is this possible?
We are open to cooperation. We would like our products to be available on the shelves of other stores. If you would like to work with us, please write to info@printa.hu and let's discuss the possibilities.
Can I place an individual order? Do you accept corporate orders?
Yes, we accept external work depending on the capacity of our screen printing studio. We are waiting for your letter to info@printa.hu and please describe your ideas in as much detail as possible. Please elaborate on the color, size, pattern and even attach plans so that we can see what you had in mind. It is important that we can accept orders for a minimum of 30 pieces and on the media we offer. The individual price quote will be prepared based on the parameters of the incoming order.
Do you also sell the work of external designers?
No. We are sorry, but we are unable to accept works from external artists, as Printa sells products that are designed and/or manufactured in-house. We hope you will find a place where your own works fit perfectly.